Privacy Policy

Information you share

We may receive your name, email address, phone number, city, state and other project-location information; project type, stage and timing; and your project description. You may also choose to send plans, drawings, renderings, photographs or other documents with your inquiry.

How we use it

We use this information to review your inquiry, determine project fit and scope, communicate with you, prepare for potential design or proposal work, and maintain appropriate business and project records. Submitting a project inquiry does not automatically enroll you in a marketing list.

Services that handle inquiries

We use services to operate the website and communicate with you, including Netlify for website hosting, forms, retained submissions and file uploads, and Microsoft for business email. Your inquiry information and uploaded materials may be processed through these services for those purposes.

The upload feature is part of the inquiry form, not a private client document portal. Please share only information and documents relevant to your project, and avoid including unnecessary sensitive personal information.

Internal operational SMS alerts

Lark Cabinetry uses Audrey, our AI receptionist, to send internal operational SMS alerts to business contacts who have explicitly authorized and opted in to receive them. These alerts may include call alerts, callback requests and urgent project notifications. This program is not a customer marketing subscription; submitting a project inquiry does not enroll you in it.

For this program, we may process authorized recipients’ mobile numbers, consent records (including the date and method of authorization), opt-in and opt-out status, message content, messaging activity and delivery information. We use this information to deliver operational alerts, manage consent and preferences, respond to assistance requests and maintain appropriate business records.

Messaging service providers, including Telnyx, carriers and providers supporting Audrey’s messaging workflow, may process this information only as needed to provide and support the messaging service. Mobile information and SMS opt-in data and consent are not sold or shared with third parties for promotional or marketing purposes. SMS consent information is shared only with service providers as necessary to operate this messaging program, not for purposes unrelated to it.

Message frequency varies with business activity. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Read our SMS Terms and Conditions for program details.

Retention

Lark retains inquiry information and submitted project materials for as long as reasonably necessary to evaluate and respond to the inquiry, support a potential or ongoing project, maintain appropriate business records, and meet applicable legal obligations.

Questions and requests

You may contact privacy@larkcabinetry.com with questions or requests concerning your inquiry information. Requests are subject to applicable recordkeeping and legal requirements.